Elevating Student Voices
Giving a platform to student to share their opinions, suggestions, positive thoughts and concerns and general opinions is crucial for student organisations in empowering the student voice.
Surveys are a great way to do this, and are the go-to method, for many student organisations in gathering this data. We offer Surveys as a functionality within the MSL System® to make sending and analysing them a simple and easy process. With that said, surveys are not perfect.
- High volumes of surveys can lead to fatigue – and so low response numbers
- Having to wait until a survey is sent means insights are not in real time
- It isn’t always clear what the outcomes are from providing answers
- You only get answers to the questions asked, limiting the opportunity to make improvements around the things you thought to ask about – until you send another survey
We wanted to find a solution that helped to resolve these. That gives
- Students a way to provide feedback when they want too
- Student organisations a single place to manage, respond to and direct feedback
- A way to close the feedback loop, keeping students informed of the actions being taken
Our solution?
The MSL Feedback Module
How To Improve Student Feedback
The MSL Feedback Module is designed to make the process of collecting, managing, and acting on student feedback efficient and straightforward for both students and staff. Here’s how it helps your institution build a more responsive and organised feedback system:
Students need quick and easy ways to submit their thoughts. With MSL’s customisable interface, your institution can create call-to-action buttons that guide students directly to the feedback dashboard. These can be integrated into student websites, emails, or even through QR codes placed around campus. This flexibility ensures that students can submit feedback effortlessly, whenever they feel the need.
To better manage and monitor feedback, the module allows institutions to organise it by departments. This feature is especially useful for tracking trends or recurring issues. If students are regularly raising concerns about a specific area, staff can quickly see patterns and address these issues more effectively.
Institutions can set up feedback categories to help refine the data. Categories like positive, negative, or suggestions allow staff to understand the nature of the feedback at a glance. Additionally, students can express their ideas in a free-text section, ensuring no valuable insights are overlooked.
MSL’s tagging feature allows for even more detailed feedback tracking. Tags like "campus facilities" or "academic resources" help staff categorise feedback and identify areas needing attention. This structure helps ensure that no issue is missed, and trends can be spotted and addressed quickly.
The flexibility of the MSL Feedback Module extends to its forms. Institutions can create as many questions as needed, making the form adaptable to your specific needs at any time. Whether you’re gathering general feedback or focusing on a specific event or issue, the form can be tailored accordingly.
Once feedback is submitted, students can track their submissions in real time. Their personal dashboard offers updates on the status of their feedback, making them feel involved and valued. Automated notifications also ensure that students receive confirmation and updates, keeping them informed at every stage of the process.
Managing feedback is simple and efficient for staff. Each submission can be assigned to the relevant person or department, ensuring clear accountability. The assigned staff member, who has permission to handle the feedback, gains access to an overview of the student who submitted it, making responses more personal and tailored. If a submission requires escalation or additional expertise, staff can collaborate with a designated departmental or area specialist, ensuring that more complex issues are addressed thoroughly and appropriately.
The MSL Feedback Module ensures that feedback doesn’t get lost in the system. Both staff and students can see where the feedback stands, from submission to resolution. This transparency helps maintain trust and ensures that concerns are being taken seriously and addressed promptly.
The module allows for direct communication between staff and students, creating an ongoing dialogue around feedback. This feature is invaluable when a more complex issue arises that needs clarification or follow-up. The entire conversation history is stored within the system, providing full transparency.
Student representatives, such as course reps or union officers, can manage feedback from their peers using their own customised dashboard. This feature allows them to organise, prioritise, and communicate with students and staff, ensuring that the most pressing issues are addressed and solutions are found collaboratively.
The MSL Feedback Module offers a fully trackable feedback journey, ensuring both students and staff can monitor the status of each submission in real-time. This transparency guarantees that feedback is handled with care, fostering a more responsive and accountable environment.
The MSL Feedback Module also provides powerful reporting tools that allow institutions to gain deeper insights from the feedback collected. With the ability to analyse feedback by category, department, or submission date, institutions can easily identify trends or recurring themes that require attention. This helps staff spot patterns across different areas and take proactive steps to address issues. Additionally, the module allows for cross-referencing feedback with demographic data, giving a richer, more comprehensive view of the challenges and opportunities affecting specific student groups. These insights empower institutions to make data-driven decisions that enhance the student experience across the board.
Empowering Students Through Feedback
Student feedback is like a secret weapon for making campus life amazing. It’s the way students can let their institution know what’s working, what’s not, and what could be even better. Whether it’s tweaking a course, improving the library, or suggesting better food options, feedback helps shape the student experience. It’s extremely important because it gives students a voice in how their education evolves and ensures they’re not just passengers, but co-pilots on the journey. Plus, when institutions listen and act, it creates a positive environment, making everyone feel more connected and valued.
The MSL Feedback Module is a comprehensive solution for gathering, organising, and managing student feedback. By offering features like department-specific tracking, customisable forms, real-time notifications, and transparent communication channels, it empowers both students and staff to engage in meaningful dialogue. This approach not only improves the overall student experience but also ensures that institutions can respond swiftly and effectively to feedback, fostering a culture of continuous improvement to the institution.
Book a tour of MSL's Feedback Module!